PRIVACY POLICY
Last updated: August 9, 2026
This Privacy Policy sets out how personal data of users of the website flerstudios.com (the "Site") is collected, used, stored, and protected.
The data controller is FOP Danyliv Veronika Andriivna, taxpayer ID 3704007485, located at 46/11 Oleksandra Konyskoho St., office 103, Kyiv, 01054, Ukraine (the "Seller", "we", "us", or "our").
By using the Site, placing an order, or providing your personal data through forms on the Site, you confirm that you have read this Policy.
What personal data we collect
We may receive and process the following data:
First and last name;
Phone number;
Email address;
Shipping address and other data required for order delivery;
Order information, purchased items, and history of interaction with the Site;
Data you voluntarily provide through contact forms or when communicating with us;
Technical information about your device, browser, IP address, operating system, and the date and time of your visit to the Site;
Information about your interaction with the Site, and the pages and items you view.
We do not store full payment card details when they are processed through the relevant payment provider.
How we collect information
Personal data may be collected:
When placing an order;
When contacting customer support;
When filling out forms on the Site;
When subscribing to informational or marketing communications;
Automatically while using the Site, through cookies and similar technologies.
Why we use personal data
We use personal data to:
Process and fulfill orders;
Confirm orders and communicate with customers;
Arrange delivery of items;
Process payments;
Provide customer support;
Handle exchange and return requests;
Prevent fraud and misuse;
Improve the operation and functionality of the Site;
Analyze use and performance of the Site;
Send marketing communications, where you have given consent or where such communication is permitted by law.
Disclosure of personal data to third parties
To properly fulfill orders, we may share necessary personal data with third parties that support specific stages of service.
These may include:
Payment systems and payment providers;
Postal and courier services;
Providers of technical, hosting, analytics, and other services necessary for the Site's operation;
Other parties, where such disclosure is necessary to fulfill an order or is required by Ukrainian law.
Only the information necessary for the relevant function is shared with third parties.
Payment information
Apple Pay, Google Pay, Plata by Mono and WayForPay may be used for online payment.
Payment transactions may be processed directly by the relevant payment services. We do not have access to full payment card details where such data is processed directly by the payment provider.
Cookies
The Site may use cookies and similar technologies to:
Ensure the Site functions correctly;
Save user preferences;
Analyze traffic and user behavior;
Improve the Site's functionality;
Analyze the effectiveness of advertising and marketing activities.
You can change your cookie settings in your browser. Disabling certain cookies may affect the Site's functionality.
Storage of personal data
We store personal data for as long as necessary to achieve the purposes of processing, to fulfill contractual and legal obligations, and for periods set by Ukrainian law.
Once the necessary period has ended, personal data is deleted or anonymized, unless otherwise required by law.
User rights
Under Ukrainian law, you have the right to:
Know the sources of collection, location, and purpose of processing your personal data;
Receive information about the conditions of access to your personal data;
Request correction or updating of inaccurate or incomplete data;
In cases provided by law, request that processing be stopped or that your personal data be deleted;
Withdraw your consent to processing where processing is based on consent;
Submit inquiries regarding the processing of your personal data;
Exercise other rights provided by Ukrainian law.
To exercise your rights, you may contact clientcare@flerstudios.com.
Protection of personal data
We take appropriate organizational and technical measures to protect personal data from unlawful access, alteration, loss, destruction, or other unlawful use.
Changes to this Policy
We may periodically update this Policy in connection with changes to the Site's operation, applicable law, or data processing practices.
The updated version takes effect from the moment it is published on the Site, unless otherwise stated in the updated version itself.
Rights of International and EU Customers
If you are located in the European Union, European Economic Area, or another jurisdiction with its own data protection laws, you may have additional rights beyond those described above, including the right to:
Access the personal data we hold about you;
Request correction of inaccurate data;
Request erasure of your personal data ("right to be forgotten");
Restrict or object to certain processing of your data;
Receive your data in a portable format;
Lodge a complaint with your local data protection supervisory authority.
We process personal data based on one of the following legal grounds: your consent, the necessity of processing to fulfill your order (contractual necessity), or our legitimate business interest in operating and improving the Site.
Where personal data is transferred outside your country of residence for the purposes described in this Policy (for example, to payment processors or shipping carriers), we take reasonable steps to ensure it is handled securely and in accordance with this Policy.
To exercise any of these rights, contact us at clientcare@flerstudios.com.
Contact details
FOP Danyliv Veronika Andriivna
Taxpayer ID: 3704007485
Address: 46/11 Oleksandra Konyskoho St., office 103, Kyiv, 01054, Ukraine
Phone: +380983469019
Email: clientcare@flerstudios.com
Website: flerstudios.com